Privacy Policy

Last updated: June 2026

1. Information We Collect

When you place an order or create an account, we collect:

Name, email address and phone number
Delivery address
Payment information (processed securely by Razorpay — we never store card details)
Order history

2. How We Use Your Information

To process and fulfil your orders
To send order confirmation and shipping updates by email
To respond to customer support queries
To improve our products and services

3. Payment Security

All payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your card or UPI details. Your payment information is fully encrypted.

4. Sharing Your Information

We do not sell or share your personal information with third parties except:

Courier partners to deliver your order (name, address, phone)
Razorpay for payment processing
As required by law

5. Cookies

We use cookies to keep your cart saved and remember your login. You can disable cookies in your browser settings but some features may not work correctly.

6. Your Rights

You can request to view, update or delete your personal data at any time by contacting us at hello.threadkult@gmail.com.

7. Contact Us

For any privacy concerns: hello.threadkult@gmail.com or WhatsApp us at +91 6303054574.