Returns & Exchange Policy
Last updated: June 2026
✓ 7 working-day return window — starting from the day your order is marked delivered, you have 7 working days (Monday–Friday, excluding weekends) to raise a return or exchange request.
Product Appearance & Natural Variation
Every Threadkult case is made using real denim fabric with hand or machine embroidery. Because of this, you may notice slight differences between the product you receive and the images shown on our website — in denim shade, fabric texture, or exact embroidery placement. These differences typically come from natural variation between fabric batches, embroidery being done by hand or on individual machines, and differences in how colors render across different phone and computer screens.
This kind of minor variation is a normal part of a handcrafted, denim-based product and is not considered a manufacturing defect — it is not eligible for return or exchange on its own. Returns remain available for genuine defects, delivery damage, or an incorrect item being shipped, as outlined below.
Return Eligibility
Since every Threadkult case is made to order, we only accept returns and exchanges for:
- Manufacturing defect — a genuine fault in the embroidery or denim
- Damaged during delivery — the case arrived damaged in transit
- Wrong item sent by us — you received a different product or phone model than you ordered
We're unable to accept returns for reasons like a change of mind, since each case is custom-made for your specific phone model.
How to Request a Return or Exchange
- Return/exchange requests can only be submitted after your order shows as Delivered — this lets you actually inspect the item first
- You must be within 7 working days of the delivery date
- A photo of the issue is required for every request, so we can process it quickly and accurately
- Logged-in customers can raise a request from My Orders in their account. Guest customers can use the link in their "Order Delivered" email, or look up their order directly on our Track Order page using their order number
- We review every request personally, usually within 24–48 hours, and will email you our decision
Exchange Policy
We offer exchanges for the same reasons above:
- Wrong product or phone model delivered
- Manufacturing defect or damage
How to Raise a Return / Exchange
- Go to your Account page → My Orders → Return/Exchange
- Select the order and reason
- Our team will respond within 24 hours
- Or WhatsApp us at +91 6303054574
Refund Timeline
- Refunds are processed within 2–3 business days of receiving the returned product
- Amount reflects in your account within 5–7 business days
- Refund goes to the original payment method
Note: Since each case is hand embroidered, slight variations in the embroidery are natural and not considered a defect. This is what makes each Threadkult case unique.
Contact Us
Email: hello.threadkult@gmail.com
WhatsApp: +91 6303054574